Behind the scenes at London's Mandarin Oriental Hyde Park, located in the heart of Knightsbridge and one of the world's most exclusive hotels. It has been a favourite with royals from all around the globe, celebrities and the super-rich for more than 100 years, and the series starts with the hotel in the middle of its busy summer season. In the opening episode, the staff cater for an overseas royal visitor and her entourage, while coping with the challenges of facing directly onto one of the capital's busiest thoroughfares
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