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Never Seen Again focuses on a single case that starts with a gut punch, as a loved one recounts the last time they saw their son, daughter, brother, sister, boyfriend or girlfriend before they vanished into thin air. These are real mysteries about real people who have disappeared from families and relationships, abandoning lives, leaving only theories in their wake: Where did they go? Why? Did they run away, or were they the victims of foul play? Those left behind, heartbroken and shellshocked, struggle to solve the puzzle. Viewers are encouraged to join the search, to help the families find closure by contacting police departments and Crime Stoppers. Never Seen Again poses a crucial question: Someone out there knows something ... Is it you?

Phoenix Coldon, a young African American woman vanished on December 18, 2011, her SUV was found abandoned in the middle of the road in a crime ridden and depressed part of East St. Louis. Reportedly, her car was still running with the key in the ignition; her glasses, purse, shoes and ID were all inside - but there was no sign of Phoenix. In the days and weeks that followed, Phoenix's parents pleaded with law enforcement to help find their daughter, but the investigation was slow to start and the media paid little attention to her story. The Disappearance of Phoenix Coldon follows investigative reporter, Shawndrea Thomas, and retired deputy Police Chief Joe Delia as they attempt to unravel the mysterious unsolved case in the hope of finding justice for Phoenix.