The show meets the staff at the breathtaking new London Hotel, the Shangri-La at the Shard. The show follows the day-to-day running of the £90 million pound flagship hotel, with suites costing up to £20,000 a night. Many members of staff are new including chef Ollie, aged 19 who's heading into his first job from college and Anne, the hotel's only sommelier who will be in charge of training the rest of the staff in the hotel's fine wine menu. Bellmen Thaddeus and Eddie have to learn were the hotel's 44 lifts are located, whilst waitress Angela struggles to learn the nuances of five star service.
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